Free shipping on all US orders $15+. We are processing all orders within 1-2 business days.

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    FAQ

    Shipping 

    How much do you charge for shipping?
    We offer free shipping for all orders over $15 within the US! For international orders, the shipping rate is calculated during checkout.

    How long will it take for my order to arrive? 
    Note: Last updated in October 2021

    The holidays are fast approaching, so please see the following suggested deadlines to receive your order within your estimated shipping window.

    For INTL ORDERS: While we typically process all orders within 1-2 business days, the expected delivery date may range from 3-6 weeks depending on region and other factors. For orders going to Canada, delivery may range from 1-3 weeks. We ask in advance that you be patient as we are seeing packages with delayed intaking scans. Unfortunately, we do not have control over the timing of mail delivery due to a variety of factors outside of our control, including missing tracking scans and customs clearance in the country of delivery.

    We are learning/adapting to the spread of COVID and its effect on USPS. Please note that our shipping partner USPS has suspended all mail delivery to some countries, such as Australia and New Zealand. If you are unsure whether your country is accepting mail from the USA, please check the USPS website or send us a message. At this time, we do not offer expedited shipping, but please check with us for a premium DHL service.

    Do you ship outside of the US?
    We sure do! The shipping rate for your region is calculated during checkout. Please note that the recipient will be responsible for any duties or taxes that the local customs office may apply to your purchase. For more information on duties, taxes, or fees, please contact your local customs office.


    Returns & Refunds 

    What is your return and refund policy?
    We accept return requests for unused, non-customized items or items damaged in transit within 7 days of delivery. Unfortunately, we cannot accept used or custom-engraved items.

    To initiate a return request, please email us at hello@hereafter.la within 7 days of delivery with your original order number and a short explanation of why you would like to make a return. If your order qualifies, we will email you a prepaid return label for you to print and use to ship back your item. We will deduct the cost of return shipping from your refund. Once we receive your returned item, we will issue your refund to your original method of payment.


    Products 
    Where do you make your products?
    We make our products in-house at our Los Angeles, CA studio.

    What type of wood do you use?
    Our wooden products are made from certified sustainable hardwoods from forests in the US. Click here to learn more about how we approach sustainability and our responsibility to give back.

    How do I add a message to a card?
    You can either handwrite a message on the back of the card with a permanent, fine-tip Sharpie or add a custom engraved message on the back of the card. To add a custom engraved message, please select that option at checkout for an additional cost.

    Can I send a card in the mail?
    Definitely! If you’d like to send a card after receiving it from us, please use the provided envelope and send it as a USPS First Class Package. Otherwise, we’re happy to ship it directly to the lucky recipient!

    Do you offer journals with lined paper? I can’t write straight!
    We only offer journals with blank paper at the moment. We like to let the words flow, crooked or straight!

    Custom 

    Can I personalize your products?
    You can customize many of our products, including keepsake boxes, wood ornaments, and cards with a personal message. Add a sweet note to the back of a card or a special name and date to a keepsake box to create a truly memorable, one-of-a-kind gift.

    Can you design a custom piece for me?
    As much as we love the creative process, we are not able to take on custom design orders.

    However, if you already have a design, we’re happy to see if we can bring your design to life. Depending on the details of the custom work, we typically charge a setup fee and a per unit cost that varies based on the volume of the order. Many of our existing designs can be customized for wholesale, corporate, and event orders. Send us a message at hello@hereafter.la with the details of your custom inquiry and we’ll be happy to provide more information.

    Do you work with companies to create corporate gifts or event takeaways?
    We do! Click here to learn more about our corporate and custom offerings. We can also add company logos or event names to many of our existing designs. Send us a message at hello@hereafter.la with the details of what you’re looking for and we’ll be happy to provide more information.