How much do you charge for shipping?
We offer free shipping for all orders within the US! For international orders, the shipping rate is calculated during checkout.
How long will it take for my order to arrive?
Note: Last updated in July 2020 to reflect COVID-19 circumstances.
We aim to ship all orders within 1-3 business days from our Los Angeles, CA studio. Once we’ve shipped your order you’ll receive a shipping confirmation email with a tracking number.
Please note that our main shipping partner USPS is facing major delays. Due to the COVID-19 pandemic and federal cost cuts, we are seeing delivery delays that range from several days to several weeks. We have also seen some shipments with a tracking status that stays in pre-shipment for days or even weeks. If this is the case for you, please know that USPS has your package and that it is in transit, but they have not scanned it for tracking purposes.
We understand how frustrating delays can be. We wish we had more insight in and control over the delivery process. However, we also understand that USPS is operating in the midst of a pandemic and faces an uncertain future and are thankful for their service.
International orders can take anywhere between 1-6 weeks to arrive, depending on region and other factors. Due to COVID-19, our default, economy shipping option through USPS First Class International mail is facing major delays. We also also offer a premium DHL service. Please note, tracking information for destinations outside the US vary depending on the country and carrier. Unfortunately, we cannot guarantee international ship times due to a variety of factors outside our control, including customs clearance in the country of delivery.
Do you ship outside of the US?
We sure do! The shipping rate for your region is calculated during checkout. Please note that the recipient will be responsible for any duties or taxes that the local customs office may apply to your purchase. For more information on duties, taxes, or fees, please contact your local customs office.
What is your return and refund policy?
We accept unused items within 15 days of delivery for a refund. Unfortunately, we cannot accept used or custom engraved items.
If your order qualifies, we’ll issue a refund to your original method of payment as soon as we receive the returned item(s). Please send your return request with your original order number to firstname.lastname@example.org and we’ll be happy to assist you.
Can I personalize your products?
You can customize many of our products, including keepsake boxes, wood ornaments, and cards with a personal message. Add a sweet note to the back of a card or a special name and date to a keepsake box to create a truly memorable, one-of-a-kind gift.
Can you design a custom piece for me?
As much as we love the creative process, we are not able to take on custom design orders.
However, if you already have a design, we’re happy to see if we can bring your design to life. Depending on the details of the custom work, we typically charge a setup fee and a per unit cost that varies based on the volume of the order. Many of our existing designs can be customized for wholesale, corporate, and event orders. Send us a message at email@example.com with the details of your custom inquiry and we’ll be happy to provide more information.
Do you work with companies to create corporate gifts or event takeaways?
We do! Click here to learn more about our corporate and custom offerings. We can also add company logos or event names to many of our existing designs. Send us a message at firstname.lastname@example.org with the details of what you’re looking for and we’ll be happy to provide more information.