How much do you charge for shipping?
We offer free shipping for all orders within the US! For international orders, the shipping rate is calculated during checkout.
How long will it take for my order to arrive?
We aim to ship all orders within 1-2 business days from our Los Angeles, CA studio. Once we’ve shipped your order you’ll receive a shipping confirmation email with a tracking number.
Domestic US orders may take anywhere between 1-5 business days to arrive after the ship date. If you need a faster delivery service, you can upgrade shipping to USPS Priority Mail for delivery within 2 business days to most US locations. Occasionally, there may be delays caused by factors out of our control such as inclement weather or carrier delays. While rare, these are out of our control and we cannot take responsibility for such delays.
International orders can take anywhere between 1-6 weeks to arrive, depending on region and other factors. Our default, economy shipping option is USPS First Class International mail though we also offer a premium DHL service. Please note, tracking information for destinations outside the US vary depending on the country and carrier. Unfortunately, we cannot guarantee international ship times due to a variety of factors outside our control, including customs clearance in the country of delivery.
Do you ship outside of the US?
We sure do! The shipping rate for your region is calculated during checkout. Please note that the recipient will be responsible for any duties or taxes that the local customs office may apply to your purchase. For more information on duties, taxes, or fees, please contact your local customs office.
What is your return and refund policy?
We accept unused items within 15 days of delivery for a refund. Unfortunately, we cannot accept used or custom engraved items.
If your order qualifies, we’ll issue a refund to your original method of payment as soon as we receive the returned item(s). Please send your return request with your original order number to email@example.com and we’ll be happy to assist you.
Can I personalize your products?
You can customize many of our products, including keepsake boxes, wood ornaments, and cards with a personal message. Add a sweet note to the back of a card or a special name and date to a keepsake box to create a truly memorable, one-of-a-kind gift.
Can you design a custom piece for me?
As much as we love the creative process, we do not take on custom design orders.
However, if you already have a design, we’re happy to see if we can bring your design to life. Depending on the details of the custom work, we typically charge a setup fee and a per unit cost that varies based on the volume of the order. Many of our existing designs can be customized for wholesale, corporate, and event orders. Send us a message at firstname.lastname@example.org with the details of your custom inquiry and we’ll be happy to provide more information.
Do you work with companies to create corporate gifts or event takeaways?
We do! Click here to learn more about our corporate and custom offerings. We can also add company logos or event names to many of our existing designs. Send us a message at email@example.com with the details of what you’re looking for and we’ll be happy to provide more information.