How much do you charge for shipping?
We offer free shipping for all orders over $15 within the US! For international orders, the shipping rate is calculated during checkout.
How long will it take for my order to arrive?
Note: Last updated in August 2022
We are currently processing and sending out all orders within 1-2 business days. From there, it really depends where you’re located! Packages ship from our studio in Los Angeles, CA and take anywhere from 3-5 business days to arrive to most US destinations, if there are no USPS delays. Packages are shipped via USPS First Class mail (unless otherwise specified) and you will receive a tracking number via email once it ships. You always have the option to upgrade to Priority Mail or UPS Ground at check-out for speedier delivery.
For INTL ORDERS: While we typically process all orders within 1-2 business days, the expected delivery date may range from 3-6 weeks depending on region and other factors. For orders going to Canada, delivery may range from 1-3 weeks. We ask in advance that you be patient as we are seeing packages with delayed intaking scans. Unfortunately, we do not have control over the timing of mail delivery due to a variety of factors outside of our control, including missing tracking scans and customs clearance in the country of delivery.
Do you ship outside of the US?
We sure do! The shipping rate for your region is calculated during checkout. Please note that the recipient will be responsible for any duties or taxes that the local customs office may apply to your purchase. For more information on duties, taxes, or fees, please contact your local customs office.
What is your return and refund policy?
We accept return requests for unused, non-customized items or items damaged in transit within 7 days of delivery. Unfortunately, we cannot accept used or custom-engraved items.
To initiate a return request, please email us at firstname.lastname@example.org within 7 days of delivery with your original order number and a short explanation of why you would like to make a return. If your order qualifies, we will email you a prepaid return label for you to print and use to ship back your item. We will deduct the cost of return shipping from your refund. Once we receive your returned item, we will issue your refund to your original method of payment.
Can I personalize your products?
You can customize many of our products, including keepsake boxes, wood ornaments, and cards with a personal message. Add a sweet note to the back of a card or a special name and date to a keepsake box to create a truly memorable, one-of-a-kind gift.
Can you design a custom piece for me?
As much as we love the creative process, we are not able to take on custom design orders.
However, if you already have a design, we’re happy to see if we can bring your design to life. Depending on the details of the custom work, we typically charge a setup fee and a per unit cost that varies based on the volume of the order. Many of our existing designs can be customized for wholesale, corporate, and event orders. Send us a message at email@example.com with the details of your custom inquiry and we’ll be happy to provide more information.
Do you work with companies to create corporate gifts or event takeaways?
We do! Click here to learn more about our corporate and custom offerings. We can also add company logos or event names to many of our existing designs. Send us a message at firstname.lastname@example.org with the details of what you’re looking for and we’ll be happy to provide more information.